Privacy Policy

JCS’ Customer Privacy Policy covers the collection, use, and disclosure of business information that may be collected by JCS any time you interact with JCS, such as when you visit our website, when you purchase JCS, or when you call our Sales or Support or Accounts departments. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your business information. Your privacy is a priority at JCS, and we go to great lengths to protect it.

Why we collect business information

We collect your business information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your business information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you do not want JCS to keep you up to date with news, software updates and the latest information on products and services then email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and inform us of your business contact information and preferences.

What information we collect and how we may use it

There are a number of situations in which your business information may help us give you better products. For example:

  • We may ask for your business information when you’re discussing a service issue on the phone, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or ordering a product.
  • When you interact with JCS, we may collect information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; information about the JCS products you use, such as license number and information relating to a support or service issue.
  • We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website, products and Internet services are of most interest to them.
  • We may use your business information to provide products that you have requested as well as for auditing, research and analysis to improve JCS’ products.
  • When you call us, we may record the conversation to provide evidence of any business transactions over the phone or to ensure that our own quality standards are being met. This is in accordance with the Regulation of Investigatory Powers Act 2000.

When we disclose your information

JCS takes your privacy very seriously. JCS does not sell or rent your contact information to anyone, whether for marketing purposes or otherwise, except as stated below.

With our service providers, vendors, and strategic partners

There are times when it may be advantageous for JCS to make certain business information about you available to companies with which JCS has a strategic relationship or who perform work for JCS to provide products and services to you on our behalf. These companies may help us process information, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your business information in accordance with JCS’ policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your business information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your business information

JCS takes precautions, including administrative, technical, and physical measures, to safeguard your business information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction. JCS is registered as a Data Controller under the Data Protection (Baliwick of Guernsey) Law, which is compatible with the UK Data Protection Act, with registration number 011298.

You can help us by also taking precautions to protect your data when you are on the Internet. Change your passwords often, using a combination of letters, symbols and numbers, and make sure you keep your browser up to date with the latest hotfixes and service packs.

Integrity of your business information

JCS has safeguards in place to keep your business information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the business information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by emailing us any updates to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Cookies and other technologies

As is standard practice on many corporate websites, JCS’ website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. We also use cookies to customise your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and Google Analytics data.

We use this information (which does not identify individual users) to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. JCS will not use the information collected to market directly to that person.

The JCS website has links to the sites of other companies. JCS is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

JCS Update Services

  • JCS Update provides you with updates for JCS software. The following data is collected by the update service to allow us to operate and improve the service:
  • The JCS software installed on your computer, to help determine which updates are appropriate
  • Your JCS configuration settings
  • Your JCS license ID to validate whether you are entitled to software updates

JCS Error Reporting Service

The JCS Error Reporting tool will collect data about an error that has been encountered in JCS and send it to the service over the Internet for analysis by support staff. All information is encrypted using 256 bit SSL encryption to protect the confidentiality of your information whilst it is transmitted over the Internet. The following data may be collected by the error reporting service:

  • JCS Username and license number
  • JCS software version
  • Error number and description
  • Module and Procedure Name
  • Line number that the error occurred on
  • Line code that generated the error
  • A dump of data values being used as the error occurred. (This can be blocked by the user)

We store all of this information in a secure database located in Guernsey, Channel Islands.

Handling Datasets

As part of our services provided to you we may obtain copies of your dataset which will contain personal information about your clients. We take the utmost care with such datasets, and our handling of such datasets will be covered by a separate specific agreement with you in each case before obtaining the dataset.

Our companywide commitment to your privacy

JCS takes protecting your privacy very seriously. To make sure your information is secure we communicate these guidelines to JCS employees and strictly enforce privacy safeguards within the company.

Privacy questions

If you have questions or concerns about JCS’ Customer Privacy Policy or data processing, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  JCS may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Website

At www.talkjcs.com, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information that is received and collected by www.talkjcs.com and how it is used.

Log Files
Like many other Web sites, www.talkjcs.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
www.talkjcs.com does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customise Web page content based on visitors browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie 
Google, as a third party vendor, uses cookies to serve ads on www.talkjcs.com.
Google's use of the DART cookie enables it to serve ads to users based on their visit to www.talkjcs.com and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include ....
Google Adsense


These third-party ad servers or ad networks use technology to the advertisements and links that appear on www.talkjcs.com send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalise the advertising content that you see.

www.talkjcs.com has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.talkjcs.com's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.